Harvey Norman Ljubljana has appaling customer service as I have often before been slightly aluded to, but in the past few weeks it was proven beyond a doubt.
As some of you might know, mostly because I shoved it down your throats, a fortnight ago my graphics card died in a blaze of hot glory and consequently I went to have it fixed at the place I bought it - Harvey Norman. At first I had to wait quite a while for someone to come and see me at the service counter where the neatly packaged card, original packaging and all, was checked in.
Then last thursday, that's two days ago now, I receive a call on my cell and a guy told me I can come pick up the card, so later that day I did. Once again i was faced with waiting quite a while before anybody came and they give me the packaged card and I sign the paper saying I got it. Something told me to look in the package and so I did. What do I find?
Not only was the card not fixed, it even contained the same few specks of dust at the same place they were before - and they ripped my lovely box a little. So I ask what the flying fuck is going on? Why the hell isn't my card fixed and how come it even looks completely untouched? The clerk gave me a compassionate response that he isn't one of the service people, that they work in the mornings and he can't tell me anything about anything. I should call or come next morning.
And so I did call next morning, well, at 2pm, but verily that's not very late afternoon even for a Friday, where I work we stay there until 6pm on Fridays, sometimes even later still. Needless to say I didn't quite manage to speak to any of the service people, as simple as nobody picking up the phone. I was told after the second redirect try that I'd be redirected to the computer section rather than computer service section, but talking to those clerks doesn't really do me any good so I hung up before the call went through.
I have a suspicion that if I call right now, being Saturday, there won't be any service people there. So I'm pinning my hopes on Monday to have this mess cleared up and told why the hell is my card still out of order.
Definitely never shoppping there again though ... never again.
I write articles with real insight into the career and skills of a modern software engineer. "Raw and honest from the heart!" as one reader described them. Fueled by lessons learned over 20 years of building production code for side-projects, small businesses, and hyper growth startups. Both successful and not.
Subscribe below 👇
Join Swizec's Newsletter and get insightful emails 💌 on mindsets, tactics, and technical skills for your career. Real lessons from building production software. No bullshit.
"Man, love your simple writing! Yours is the only newsletter I open and only blog that I give a fuck to read & scroll till the end. And wow always take away lessons with me. Inspiring! And very relatable. 👌"
Senior Mindset Book
Get promoted, earn a bigger salary, work for top companiesLearn more
Have a burning question that you think I can answer? Hit me up on twitter and I'll do my best.
Who am I and who do I help? I'm Swizec Teller and I turn coders into engineers with "Raw and honest from the heart!" writing. No bullshit. Real insights into the career and skills of a modern software engineer.
Want to become a true senior engineer? Take ownership, have autonomy, and be a force multiplier on your team. The Senior Engineer Mindset ebook can help 👉 swizec.com/senior-mindset. These are the shifts in mindset that unlocked my career.
Curious about Serverless and the modern backend? Check out Serverless Handbook, for frontend engineers 👉 ServerlessHandbook.dev
Want to Stop copy pasting D3 examples and create data visualizations of your own? Learn how to build scalable dataviz React components your whole team can understand with React for Data Visualization
Did someone amazing share this letter with you? Wonderful! You can sign up for my weekly letters for software engineers on their path to greatness, here: swizec.com/blog
By the way, just in case no one has told you it yet today: I love and appreciate you for who you are ❤️